FAQ's

Q: What experience has Private HomeCare?

A: Private HomeCare is the premium Irish professional care consultant company specialising in home care. We have ISO 9001:2000 accreditation, supplying carers to all persons or their relatives who wish to be cared for in their own homes or chosen environment. The management of Private HomeCare has been working in the caring area since 1989. After over 25 years experience, we have an intimate knowledge of the Irish health care system and our care services are designed to support this. Our Managing Director, Elizabeth Nicholson, is a founder member, and current Chairperson, of the Professional Institute of Care Providers, an association of independent care agencies in Ireland that have agreed to a shared code of practice.


Q: What will a carer do?

A: A carer supports independence by responding and assisting the client with their personal care, light domestic duties, shopping, meals and companionship. Convalescence support, respite care and dementia care is also provided. Specialised carers are also available who are experienced with hoisting and peg feeding. If you have additional or special requirements, your Client Administrator will be happy to help.



Q: How do I find a suitable carer?

A: When you telephone Private HomeCare, you will speak directly to a Client Administrator. She will spend time with you discussing your needs and with your agreement, she will set up a Care Plan to meet your individual requirements. This plan can be altered by you at any time to accommodate any changes you may require.



Q: If I have a question, who do I talk to once the care is put in place?

A: Each of our clients has a dedicated Client Administrator to look after their portfolio of care to ensure that the clients caring needs are being met. They are available to answer any queries you may have.



Q: Will I have the same carer for each booking?

A: Each client received a roster. This roster gives all times, dates of bookings and the attending carer. In your file plan and roster plan, carer bookings are made in advance to ensure that you have continuity of care with the same team of carers. Changes may arise at times of holidays or carer unavailability, but you will always be kept informed.



Q: Can I change a carer? Can I choose a male or female carer?

A: Of course - you will always have the final decision in selecting a carer.



Q: How are carers selected?

A: Our Human Resources Department is responsible for screening, interviewing and selecting carers along our strict criteria. All our carers must have proven caring experience of a minimum of 1 year in either a private (e.g. caring for a family member in Ireland only) or professional environment. We check references to validate caring experience. All carers are Garda vetted and must have an up-to-date People Handling Certificate. Fluent English and valid working visa are also required. We encourage our carers to work towards FETAC Level 5 training and many of our carers already have this. See our Careers page for more details on carer recruitment.



Q: Who typically benefits from a carer?

A: Our clients are drawn from all age groups and vary from individuals returning home from hospital, including new mothers, through to ongoing home care for elderly or disabled clients including Dementia and Alzheimer's.



Q: How do you charge?

A: We charge based on times (hours, day or nights) used. With the sole exception of Live in Care, you only pay for the time you use. Where needs may change depending on age, illness or rehab etc. our clients and families enjoy the peace of mind knowing that our prices are constant. We do not have a minimum booking period. However, as you will notice in our pricing structures on our rates page, the cost of care reduces per hour as the number of booked hours of care increase.



Q: Are carers permitted to give medication?

A: Our carers are not permitted to administer medication as they are not doctors or nurses. They can however, prompt the client that medication needs to be taken.



Q: Can you provide care for Alzheimer's and Dementia?

A: Yes, with over 25 years in business we have had numerous clients with Alzheimer's and Dementia. Our carers are experienced in the area.



Q: Do you care for Neurological Disorders?

A: Yes. We care for those with Stroke Conditions, Spina Bifida, Multiple Sclerosis and Motor Neurone Disease.



Q: Do you have nursing staff?

A: Our Nurse Manager visits new and existing clients to assess their care needs and for quality checks. Our Nurse Manager is a key part of our support team and liaises with other health professionals and clients and families as required. Clients find her expertise and empathy a wonderful support.



Q: What training do carers receive?

A: They must have an up-to-date People Handling Certificate at all times and we encourage them to do the FETAC Level 5 certificate. Our Nurse Manager also provides practical training, demonstrations and lectures on topics such as cross infection prevention and control, hand washing techniques, respiratory hygiene and cough etiquette and nutrition. We regularly host training seminars with relevant partners such as Elder Abuse Awareness Training in connection with the HSE.




Thank-you for the help you gave me when I needed it. It was good to know that you all do such good work to make things easier at a very hard time for families