QQI Course Code: 5N0690 | NFQ Level 5 | Award Class Minor
The purpose of this award is to equip the learner with the relevant knowledge, skill and competence to communicate
verbally and non-verbally in standard everyday tasks and in work-related tasks, operating independently while under general
direction.
This is a 4-day module which is classroom based.
This module includes a skills demonstration, an oral presentation and portfolio collection.
If you are interested in working with us, please visit our recruitment page
Please contact us for a full list of our upcoming QQI courses.
€200. Secure a place with a deposit of €50 payable online
Learners will be able to:
1 Analyse a range of current issues in communications and information technology.
2 Summarise in practical terms the elements of legislation that must be observed in a personal
and/or work context, to include health, safety and welfare at work and communications-related
legislation.
3 Use appropriate non-verbal and visual communication in personal- and work-related settings, to include one-to-one, in a group/team, and
in formal and informal interaction.
4 Demonstrate verbal skills appropriate to working under general direction, to include making a case
and presenting a point of view in group discussion, formal meetings, interviews.
5 Demonstrate listening skills appropriate to working under general direction, to include making eye
contact, receiving and interpreting information, control of personal response.
6 Use reading techniques appropriate to a task, to include skimming, obtaining an overview, identifying
key points, critical evaluation, in depth analysis.
7 Critique information from a range of complex written material, to include technical/vocational, personal,
literary, and written and visual media texts.
8 Research a relevant vocational topic, to include use of primary and secondary sources, acknowledgement
of sources, use of enquiry techniques and methods to establish validity and reliability.
9 Use drafting, proofreading and editing skills to write a range of documents that follow the conventions of
language usage (spelling, punctuation, syntax), to include creative writing, business proposals,
correspondence, reports, memoranda, minutes, applications.
10 Demonstrate communications styles and techniques relevant to different situations in work and leisure, to
include one-to-one and group contexts in conversation, interview, oral presentation, question
and answer session and for the purposes of persuading, advocacy and informing.
11 Choose the appropriate communications technology to give and receive requests, instructions,
suggestions, discussion and feedback in both work and leisure, to include a rationale for choosing one
technology over another in different contexts and for different messages.
This 4-day course takes place 2 days per week over 2 weeks
Lucan Centre
The cost is €200 per person for the entire course, including all training materials.