Meet Rita, our Senior Client Administrator

At Private HomeCare we have several long serving employees who help our clients find the right carers for them. We spoke to Rita, our longest serving Client Administrator to find out more about what her role entails.

So, Rita, can you explain what a Client Administrator does?

I look after our clients and assign the most suitable carers to them based on their needs and also on their personality. I create and distribute a roster to both client and carer. Then I stay in constant contact to make sure everything is going well, and that both people are compatible. Maintaining the relationship with our client is a key priority.

What part of your job do you enjoy most?

I enjoy how every day is different. We work with a variety of clients who have different personalities but most of all, the thing I enjoy most is making a difference to the lives of our clients.

I see another member of your family works here.

Yes, my niece Lindsey Cullen (pictured above) is a carer. It’s great to have someone else in the family involved. I really believe in what we do here so am happy to recommend Private HomeCare to my family and friends.

Have you any advice for new carers?

Caring for people at home might be a new or first-time experience. Recognise this can be a huge period of change in people’s lives.
Every client is different and will have different needs, personalities and interests.
Keep in touch with your client administrator. If you have any issues, ring us and we will help. We also offer guidance and counselling if needed.

Have you any advice for new clients?

We are sensitive that a carer is a stranger coming into your home. Possibly your circumstances have changed if you need a carer. So start slowly if people are resistant to having carers in. Don’t force it, it takes time. If you have any concerns, contact your Client Administrator.

Why would you say that home care is better or different to a nursing home?

Homecare is better, if feasible. It’s a one-to-one relationship firstly, which is different to a nursing home. We live by our ethos “we care for others as we would like to be cared for ourselves”. We have a consistency of staff here too.

Have changes in communication over the years impacted your job?

Now we email and text a lot more than we used to, but we still maintain phone calls as it is important to have the personal touch, and to chat.

What’s your favourite memory since you started working here?

My favourite was attending a client event a few years ago. It was great to put faces to the names and meet and chat with clients.

How do you switch off?

Walking my dog, Sam. That’s my therapy!